Practice Resources:

The De-escalation series is designed to provide learners with support in recognizing behaviours that can potentially escalate and ways to safely de-escalate a situation and has been converted to self-directed learning modules for your convenience. Registration is not necessary.

The program consists of 3 self-directed learning modules. Each module is approximately 45 minutes.

Participants must have access to a computer and basic computer skills to participate.

The De-escalation series was developed to provide support for RPNs for early recognition of behaviours that can result in a potential conflict situation and to provide participants with non-verbal and verbal techniques to manage these behaviours.


Please view the modules (Part 1, 2 & 3 below) at your leisure and successfully complete the quiz to receive your Certificate of Completion.

Part 1: Recognizing the Potential for Conflict

Part 2: Communication Techniques

Part 3: Managing Conflict

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